Introduction
The satisfaction of our members is close to our hearts. Therefore we endeavour to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: sales@alraihan.co.uk
DISCLAIMER FOR HYPERTEXT LINKS
The web site alraihan.co.uk may include hyperlinks to other Internet sites. Nabia has no control over the content of these sites, nor does it endorses them and is not responsible for their content. Once Nabia becomes aware of illegal content, Nabia will remove the corresponding links from alraihan.co.uk.
DATA SECURITY
All personal data is confidential and will be treated by Al Raihan in accordance with relevant legal regulations. To safeguard your privacy in online payment transactions Al Raihan uses the latest encryption techniques through our payment gateways.
You are specifically restricted from all of the following:
- publishing any Website material in any other media;
- selling, sublicensing and/or otherwise commercializing any Website material;
- publicly performing and/or showing any Website material;
- using this Website in any way that is or may be damaging to this Website;
- using this Website in any way that impacts user access to this Website;
- using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
- engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
- using this Website to engage in any advertising or marketing.
Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
CANCELLATION POLICY
- Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason at any time. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.(Any type of voucher used in these orders shall be pushed back into the user’s account in case of cancellation by Company).
- As part of usual business practice, if we receive a cancellation notice and the order has not been dispatched by us, we shall cancel the order and refund the entire amount. Company holds discretionary right to refund the amount as customer points/check or bank refund. In the event of cancellation of order by the customer Company holds the right to not refund the voucher, if any used against such order.